Spokane offering online pothole reporting
February 22, 2013 11:09 a.m. - Updated: 11:42 a.m.
People in Spokane now can report potholes online to the city’s street department.
Citizens visiting a new city website will be prompted to enter information about the size and location of the pothole. They can also “pin” the location on a map and send along a photo. The reported information will go directly to the city’s street department, which schedules potholes for repair, a news release from the city said.
The website can be accessed on laptop and desktop computers, smart phones and tablets.
“We want to make it easy for citizens to interact with us,” said Mayor David Condon. “This is part of a much larger effort to improve customer service.”
The service works on iPhones and iPads with operating systems 5 or 6; Droid devices with “ice cream sandwich” or “jelly bean” using a Google Chrome browser; computers with Internet Explorer or Google Chrome browsers. A short tutorial video on how to use the website is available on YouTube.
People also can continue to report potholes by calling the street department at (509) 625-7733. Crews prioritize pothole repairs based on size and location, with the largest potholes on the busiest streets being repaired first. Crews fill potholes all year long.
The online pothole reporting service is part of an effort to improve customer service. Last fall, the city launched the My Spokane customer service desk on the first floor of City Hall, which allows citizens to pay utility bills and parking tickets, sign up for parks classes and request information. The city also is working to update its website.